Refund Policy

Last Updated: January 2026

Our Guarantee

We're confident you'll love Synevra products. That's why we offer a 60-day, no-questions-asked money-back guarantee. If you're not completely satisfied with your purchase for any reason, simply contact us within 60 days of your purchase date for a full refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact BuyGoods customer support at [email protected]
2. Provide your order number and the email address used for the purchase
3. State your reason for requesting a refund (optional)
4. Our team will process your request within 3-5 business days

Refund Processing

Once your refund is approved, it will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Return Shipping

In most cases, you do not need to return the product to receive a refund. However, in some circumstances, you may be asked to return unused portions. If a return is required, we will provide you with return instructions and a shipping address.

Eligibility

To be eligible for a refund:

• Your request must be made within 60 days of the original purchase date
• You must provide valid proof of purchase (order number or receipt)
• Refunds are limited to one per customer per product

Contact Us

If you have any questions about our refund policy, please contact us through our Contact Page or reach out to BuyGoods customer support directly.